Tableau Projects
Call Center KPI Dashboard
Created by using calculated fields to clean and transform Time and Average Talk Duration data. Implemented a date-based calculation to identify the most recent month of data and applied analytics for an average line on recent call volume. Visualized call volume trends during the week, and highlighted satisfaction ratings for the current month alongside daily call metrics.
Live PreviewProfitability of Products Story
At a high level we look at product categories and subcategories. We then look at each category to identify which has the most actual profit: Printing and Technology. Filters are then used to identify the best-selling product in that category. Lastly a sector analysis to identify wh0 is purchasing the most from these subcategories (Individual Customers), providing insights into customer behavior.
LIVE PREVIEW